Shipping Policy

Last updated: October 6, 2025

Thank you for visiting and shopping at www.onejase.com. The following terms and conditions constitute our Shipping Policy.

Order Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.

Processing Hours:

• Monday - Thursday: 8:00 AM - 4:00 PM EST
• Friday: 8:00 AM - 3:00 PM EST

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you if any significant delays occur.

Shipping Rates & Delivery Estimates

We offer FREE STANDARD SHIPPING on all orders within the United States.

Estimated Delivery Times:

• Order processing: 1-2 business days
• Shipping time: 2-5 business days after processing
• Total estimated delivery: 3-7 business days from order placement

Please note that delivery times are estimates and not guaranteed. Delays can occasionally occur due to carrier issues or unforeseen circumstances.

Shipping Carrier

All orders are shipped via UPS from our fulfillment center located in:

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped. This email will contain:

• Your tracking number(s)
• A link to track your package
• Estimated delivery date

The tracking number will be active within 24 hours of shipment. You can track your order directly through the carrier's website or the link provided in your confirmation email.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you need to update your shipping address, please contact us immediately at [email protected]. Once an order has been shipped, we cannot change the delivery address.

We currently do not ship to P.O. Boxes. Please provide a physical street address.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Lost or Stolen Packages

Once a package is marked as “delivered” by the carrier, OneJase, LLC is not responsible for lost or stolen packages. If your tracking shows “delivered” but you have not received your order:

• Check with neighbors or household members
• Verify the shipping address on your order confirmation
• Contact the shipping carrier to file a claim
• Contact us at [email protected] and we will do our best to assist you

Damaged Packages

OneJase, LLC is not liable for products damaged during shipping. If you receive a damaged package:

• Do not discard the packaging materials or damaged items
• Take photos of the damage (both packaging and product)
• Contact the shipping carrier (UPS) immediately to file a claim
• Contact us at [email protected] with photos and your order number, and we will assist you with the claims process

We stand behind the quality of our products. If your item arrives damaged, we will work with you to resolve the issue as quickly as possible.

Customs, Duties, and Taxes (International Orders)

Currently, we only ship within the United States. If we expand to international shipping in the future:

• OneJase, LLC is not responsible for any customs fees, duties, or taxes applied to international orders
• All fees imposed during or after shipping are the responsibility of the customer
• Customers are responsible for checking their country's import regulations

International Shipping

At this time, we only ship within the United States (all 50 states). We do not currently offer international shipping.

If you are interested in international shipping, please contact us at [email protected] and let us know your location. We may consider expanding our shipping options in the future.

Order Cancellations

If you need to cancel your order, please contact us immediately at [email protected]. Once an order has been processed and shipped, we cannot cancel it. In this case, you would need to follow our Returns & Exchanges Policy once you receive the item.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: [email protected]

Phone: +1 (617) 206-0754

Business Address:

Fulfillment Center:

We are here to help Monday through Friday, 8:00 AM - 4:00 PM EST (Friday until 3:00 PM EST).